Returns & Refunds

Thank you for your purchase. We hope you are pleased with it. However, if you are not fully satisfied for any reason, you may return it within 30 days of delivery. Exchanging or returning is easily done by contacting us via email info@chao-bella.com

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide your order number and reason for the return. Before shipping the product back to us, please wait for approval from our team.

To start a return, you can contact us at info@chao-bella.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Onced approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.