Request a return / Exchange

Returns & Exchanges

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide your order number and reason for the return. Before shipping the product back to us, please wait for approval from our team.

To start a return/ Exchange you can contact us at info@chao-bella.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Exchanges

Wrong size? The fastest way to resolve this issue is by simply returning the item back to our warehouse and instruct us via email what size/color replacement you would like. Our customer support team will then have the replacement order processed and shipped out as soon as possible.